Payment Support: QRIS (Indonesian E-Wallet)
What does a pre-authorisation mean?
A pre-authorisation is a temporary holding deposit placed on the customer’s card or QRIS account when they start a hire. It verifies sufficient funds and protects the venue and Fluro if the power bank isn’t returned.
When the battery is returned, the hire fee is deducted and the remaining balance is released. If it isn’t returned, the full amount is retained.
I was charged Rp 50,000 to 300,000. Why?
As stated on the station, the hire fee is charged per hour. If you’ve had the battery for more than an hour, it will tick over into the next hourly period.
QRIS issuers that offer instant refunds:
These 26 QRIS issuers support automatic, instant refunds.
Bank BRI (93600002)
Bank Danamon (93600113)
Bank Permata (93600013)
Bank Maybank (93600014)
Bank CIMB (93600015)
LinkAja (93600019)
Gopay (93600020)
Airpay (93600026)
BANK JABAR (93600027)
BANK BPD JATIM (93600029)
Jenius (93600031)
Kaspro (93600032)
Bimasakti (93600045)
Dana (93600048)
BPD D.I Yogyakarta (93600112)
UOB (93600118)
Astrapay (93600082)
Bank Digital BCA (93600053)
PT Bank BCA Syariah (93600052)
Bank Papua (93600127)
Bank Neo Commerce (93600061)
Bank Jateng (93600139)
Nobu (93600063)
Seabank (93600245)
Bank Jago (93600542)
Bank Aladin Syariah (93600047)
When you return your Fluro power bank, any remaining deposit is immediately released back to you.
For QRIS issuers not on this list, the remaining deposit will be released within 7-days. These timings are set by the issuer, not Fluro, but our team keeps an eye on all pending refunds.
For any questions, please contact us on WhatsApp (+62 822 4787 7231) or bali@flurogroup.com
I was charged Rp 300,000 but I only used the battery for an hour. Why?
The Rp 300,000 is a temporary hold/bond. If you’ve returned the battery, the remaining balance is automatically refunded. Refunds appear within 1 - 48 hours depending on the bank.
What happens if a patron takes a power bank and doesn’t bring it back?
When a patron hires a power bank, a Rp 300,000 pre-authorisation is held on their bank card as collateral. If it’s not returned within 24 hours, the Rp 300,000 is charged and they can keep the power bank indefinitely. The battery can still be recharged from any USB-C cable, so it remains fully functional even if it’s not returned to a Fluro station.
I was charged but didn’t get a battery - can I get a refund?
Yes. If the station didn’t release a battery, it will automatically refund the full deposit. See above for information regarding refunds.
I didn’t mean to hire a battery - can the charge be reversed?
Yes. Fluro gives you a 5-min free window. If you reinsert the battery within that time, you’ll receive your full deposit back.
Still can't find your answer?
Don’t see your question above?Please copy the template below, complete the fields, and WhatsApp them to +62 822 4787 7231 . Once we have that, we’ll process your refund within 48 hours.
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Topic: Refund or incorrect charge
• Venue:
• Date/time of the charge:
• Last 4 digits of your card:
• Brief explanation of issue:
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