Refund or Incorrect Charge?
I was charged Rp 50,000 to 300,000. Why?
As stated on the station, the hire fee is charged per hour. If you’ve had the battery for more than an hour, it will tick over into the next hourly period.
I was charged Rp 300,000 but I only used the battery for an hour. Why?
The Rp 300,000 is a temporary hold/bond. If you’ve returned the battery, the remaining balance is automatically refunded. Refunds appear within 1 - 48 hours depending on the bank.
I returned the battery, but I haven’t received my refund yet.
Refunds can take up to 2 business days, depending on your bank’s processing times.
What happens if a patron takes a power bank and doesn’t bring it back?
When a patron hires a power bank, a Rp 300,000 pre-authorisation is held on their bank card as collateral. If it’s not returned within 24 hours, the Rp 300,000 is charged and they can keep the power bank indefinitely. The battery can still be recharged from any USB-C cable, so it remains fully functional even if it’s not returned to a Fluro station.
I was charged but didn’t get a battery - can I get a refund?
Yes. If the station didn’t release a battery, it will automatically refund the full deposit. Refunds appear within 1 - 48 hours depending on the bank.
I didn’t mean to hire a battery - can the charge be reversed?
Yes. Fluro gives you a 5-min free window. If you reinsert the battery within that time, you’ll receive your full deposit back. Refunds appear within 1 - 48 hours depending on the bank.
Still can't find your answer?
Don’t see your question above?Please copy the template below, complete the fields, and WhatsApp them to +62 822 4787 7231 . Once we have that, we’ll process your refund within 48 hours.
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Topic: Refund or incorrect charge
• Venue:
• Date/time of the charge:
• Last 4 digits of your card:
• Brief explanation of issue:
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